Terms of Service | Compliance

1. Acceptance of Terms

By accessing or using the Email to Print service (“Service”) provided by Grasp Visual (“we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the Service.

2. Description of Service

Email to Print is a desktop application that:

Connects to your Gmail account (with your explicit consent)
Monitors your email for messages matching specified patterns
Automatically prints PDF attachments from matching emails
Provides license management and administrative features

3. Eligibility

You must:

Be at least 18 years of age (or the age of majority in your jurisdiction)
Have the legal capacity to enter into binding agreements
Have a valid Gmail account
Have a valid license for the Service (if required)

4. Account Registration and Security

4.1 Account Creation

You must provide accurate and complete information when creating an account
You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized access to your account

4.2 Gmail Authorization

You must authorize the Service to access your Gmail account
You understand that the Service requires read-only access to your Gmail account
You can revoke Gmail access at any time through your Google account settings

5. License and Usage Rights

5.1 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Service for your personal or business use.

5.2 License Restrictions

You may NOT:

Copy, modify, or create derivative works of the Service
Reverse engineer, decompile, or disassemble the Service
Remove or alter any proprietary notices
Use the Service for any illegal or unauthorized purpose
Share, resell, or sublicense your license

5.3 License Validity

Licenses are valid for the period specified in your license agreement
Licenses may be revoked for violation of these Terms
Expired licenses will result in Service termination

6. User Responsibilities

You agree to:

Use the Service only for lawful purposes
Comply with all applicable laws and regulations
Not interfere with or disrupt the Service
Not attempt to gain unauthorized access to the Service
Not use the Service to send spam or malicious content
Maintain the security of your account and Gmail credentials

7. Email Processing and Privacy

7.1 Email Access

The Service accesses your Gmail account with read-only permissions
Email content and attachments are processed locally on your device
We do not store email content or attachments on our servers

7.2 Print Patterns

You are responsible for configuring print patterns
You are responsible for ensuring print patterns comply with applicable laws
We are not responsible for emails printed due to misconfigured patterns

8. Intellectual Property

8.1 Our Rights

The Service, including all software, designs, and content, is owned by Grasp Visual
All trademarks, logos, and service marks are our property
You do not acquire any ownership rights by using the Service

8.2 Your Content

You retain ownership of your emails and data
By using the Service, you grant us a limited license to process your emails as necessary to provide the Service

9. Free Trials

9.1 Trial Period

We may offer a free trial period for new users, currently 14 days from the date of registration
During the trial period, you will have access to the full functionality of the Service
No payment information is required to start a free trial

9.2 Trial Expiration

At the end of the trial period, your access to the Service will be suspended until you purchase a subscription or license
Free trials do not automatically convert to paid subscriptions. You must affirmatively choose and purchase a plan to continue using the Service after the trial ends
Any data and configuration created during the trial period will be retained for 90 days after trial expiration, after which it may be deleted in accordance with our Data Retention Policy

10. Payment, Subscriptions, and Billing

10.1 Pricing and Plans

The Service is available under the following plan types: Monthly subscription, Annual subscription, and Lifetime (one-time purchase)
Current pricing is displayed on our website at the time of purchase
All prices are in US dollars (USD) unless otherwise stated
Prices are inclusive of the base service fee; applicable taxes (sales tax, VAT, GST) are calculated and collected by our payment processor at checkout based on your location

10.2 Payment Processing

Payments are processed by our third-party payment processor, Lemon Squeezy (a Stripe company), which acts as the Merchant of Record for all transactions
By making a purchase, you agree to the payment processor's terms of service in addition to these Terms
We do not store, process, or have access to your full payment card information; all payment data is handled directly by the payment processor
You are responsible for keeping your payment information current and accurate

10.3 Subscription Auto-Renewal

Monthly and Annual subscriptions automatically renew at the end of each billing period (monthly or annually, respectively) unless you cancel before the renewal date
You will be charged the then-current subscription price at each renewal. If the price has changed, you will be notified at least 30 days before the new price takes effect (see Section 10.6)
By subscribing, you authorize recurring charges to your payment method on file at the applicable billing interval
Renewal charges are processed on or near the anniversary of your original subscription date

10.4 Cancellation

You may cancel your subscription at any time through the customer portal or by contacting us at info@graspvisual.com
Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until the end of the period you have already paid for
No partial or prorated refunds are provided for the remaining days in a billing period after cancellation, unless otherwise required by applicable law
After your subscription expires following cancellation, your license will be deactivated and the Service will stop processing emails

10.5 Lifetime Licenses

Lifetime licenses grant perpetual access to the Service as it exists at the time of purchase and future updates
Lifetime licenses are non-transferable and are tied to the purchasing account
Lifetime licenses do not include guaranteed access to future products or services that are separate from the Service
In the event we discontinue the Service entirely, lifetime license holders will receive at least 12 months advance notice

10.6 Price Changes

We may change subscription prices at any time
For active subscribers, we will provide at least 30 days advance written notice (via email) before any price increase takes effect
If you do not agree with a price change, you may cancel your subscription before the new price takes effect
Price changes do not affect Lifetime licenses already purchased
Promotional or introductory pricing may be offered at our discretion and may be subject to different terms

11. Refunds

11.1 Refund Policy

We offer a 30-day money-back guarantee from the date of your initial purchase for Monthly and Annual subscriptions
Lifetime license purchases are eligible for a full refund within 30 days of purchase
After the applicable refund period, refunds are provided only as required by law or at our sole discretion

11.2 Annual Subscription Refunds

For Annual subscriptions cancelled after the 30-day refund window but before the end of the annual billing period, prorated refunds may be issued at our discretion based on the unused portion of the subscription

11.3 How to Request a Refund

Refund requests must be submitted by emailing info@graspvisual.com with your account email address and reason for the request
Refund requests will be processed within 10 business days of receipt
Approved refunds will be issued to the original payment method via our payment processor
Upon refund, your license will be deactivated and access to the Service will cease

11.4 Non-Refundable Items

Subscription renewals after the initial 30-day period are non-refundable (you may cancel to prevent future renewals)
Partial billing periods are non-refundable upon cancellation

For full details, see our Refund Policy.

12. Service Availability and Modifications

12.1 Availability

We strive to maintain Service availability but do not guarantee uninterrupted access
The Service may be unavailable due to maintenance, updates, or technical issues
We are not liable for Service unavailability

12.2 Modifications

We reserve the right to modify, suspend, or discontinue the Service at any time
We will provide reasonable notice of material changes
Continued use after changes constitutes acceptance of modifications

13. Termination

13.1 Termination by You

You may stop using the Service at any time
You may cancel your subscription as described in Section 10.4
You may revoke Gmail access through your Google account settings

13.2 Termination by Us

We may terminate or suspend your access immediately if:

You violate these Terms
You fail to pay required fees
Your license expires or is revoked
We discontinue the Service

13.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately
We may delete your account data in accordance with our Data Retention Policy
Provisions that by their nature should survive termination will remain in effect (including Sections 8, 11, 14, 15, and 16)

14. Disclaimers and Limitations of Liability

14.1 Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

14.2 Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM
WE ARE NOT RESPONSIBLE FOR LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION

14.3 Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless Grasp Visual and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any law or regulation
Your infringement of any third-party rights

16. Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

16.2 Dispute Resolution Process

First, contact us to attempt to resolve the dispute
If unresolved, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA)
Class action lawsuits are waived

17. Third-Party Services

17.1 Payment Processor

Our payment processor, Lemon Squeezy (operated by Lemon Squeezy, LLC, a Stripe company), acts as the Merchant of Record for all purchases
The payment processor handles all payment card processing, sales tax calculation and remittance, invoicing, and receipt generation
Your use of the payment processor is subject to their own terms and privacy policy
We are not responsible for the payment processor's performance, availability, or handling of your payment data

17.2 Google Services

The Service integrates with Google Gmail API for email processing functionality
Your use of Gmail through the Service is subject to Google's Terms of Service and Privacy Policy
We access your Gmail account with read-only permissions and do not store email content on our servers

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Refund Policy, and any applicable subscription terms, constitute the entire agreement between you and Grasp Visual regarding the Service.

18.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

18.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

18.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

18.5 Changes to Terms

We may modify these Terms at any time. Material changes will be notified at least 30 days in advance via email or Service notification. Continued use after changes take effect constitutes acceptance.

19. Contact Information

Grasp Visual
Email: info@graspvisual.com
Website: www.graspvisual.com
Address: 15201 Mason Rd 1000 - PMD 367, Cypress, TX 77433